How to Return Items Purchased from SylvanSport: Steps and Guidelines

Return Eligibility

SylvanSport honors returns for items purchased directly through their platform, with the following conditions:

• Returns are accepted within 30 days of the original purchase date.
• Items must be in brand new, unused condition.
• All original product packaging, including tags and safety seals, must remain intact.
• Items marked as “final sale” or received as part of a gifting promotion are not eligible for return.

Return Process

To initiate a return, follow these steps:

1. Fill Out the Return Request Form: Access the form on the SylvanSport support page.
2. Prepare the Package:
   • Write your Order Number as your Return Authorization number on the outside of the box using a permanent marker.
3. Send Your Return:
   • Ship the item to the following address:

     SylvanSport Returns
     21 Welcome St
     Brevard, NC 28712
     

4. Track Your Return:
   • Keep a record of your tracking number and forward it to SylvanSport at info@sylvansport.com.

Shipping Costs

• Customers are responsible for paying their own shipping costs when returning items.
• Shipping costs are nonrefundable. If a refund is issued, the return shipping cost will be deducted from the total refund amount.

Refund Process

Once SylvanSport receives your returned item, they will:

1. Inspect the item to ensure it meets return eligibility.
2. Notify you of the status of your refund.
3. If approved, initiate a refund to your original payment method. Refunds typically take 7-14 days to process, depending on your card issuer's policies.

Conclusion

Returning an item to SylvanSport is a straightforward process if you adhere to the outlined eligibility criteria and follow the specified steps. For any further questions regarding returns, customers are encouraged to contact SylvanSport directly.