Whether you have lost a step, a pole has broken for your tent , if you are past the warranty period, or you just want some extra parts for your product, no worries!
You can order replacement parts by clicking here https://www.sylvansport.com/replacement-parts/
If you can not find the part you are wanting please fill out the Replacement Parts Request Form, you will need to fill out your contact information and a description of the parts you need. Please list the order or product number if you can, i.e. Batch# 110907 for the Tent, and then include the specific part you need in the additional information section. It will also help us if you attach photos of the parts you are sourcing.